FAQ

We accept both returns and exchanges of item(s) within 7 days of your order delivery date as long as they're still in their original condition, sealed, unopened, unworn, or unused, and in their original tags and/or packaging. Returns will be refunded to the original form of payment (Minus the shipping fees). Please refer to our Return Policy here and our Exchange policy here for more details.

We're sorry, but we can't accept returns of photocards once they have left our store or warehouse as we can no longer guarantee their authenticity.

We can't offer refunds or exchanges for products that have minor damages, dents, or scratches. If you experience any issues with your order, we suggest recording an unboxing video so we can better assist you. Please note that the customer will be responsible for paying the postage for any returns or exchanges unless the item was damaged or the wrong item was received. Refer to our internal statement regarding this issue here.

We also cannot accept returns for factory errors such as misprinted pages, typos, or missing inclusions like photocards, as these are issues caused by the manufacturer and we cannot prevent them. However, please contact us if you have any other issues or concerns and we'll do our best to help you out.

Please note that we cannot offer a refund for delayed shipping as this is an issue on the part of the postal service over which we have no control. If you do not receive your order within 10 days after dispatch, please contact us and we'll assist you in setting up a claim with the postal service for your lost or delayed order.

If you have any other questions or concerns, please don't hesitate to reach out to us at support@ohseoulhappy.com and we'll be happy to help.

Don't worry, if you change your mind about your order, we understand! Just let us know before your items have been shipped and we'll cancel it for you with no extra charge. If your order has already been sent out or has arrived, you can still return it as long as the items are still factory sealed. However, you'll need to cover the return shipping costs. Once we receive the items back, we'll process a full refund for your order (excluding the original shipping fee). If you need to cancel an order, just shoot us an email with your name, postal code, and order number at Support@ohseoulhappy.com and we'll take care of it for you.

For pre-order items, we will begin processing and packaging the orders within 5 to 7 business days after the expected release date listed in the product description should there be any unforeseen delays.

*NOTE: If you pre-ordered more than one item (For example, you place an order with a preorder item with a regular item), your orders will be shipped together. Please wait until we receive all albums in stock before we send a final confirmation email with your tracking number.

Please refer to our cancellation/Exchange Policy Here.

If you have any issues with your order, like if it arrives damaged or if you received the wrong item, please let us know as soon as you receive it! You can reach out to us via Instagram direct message or email at support@ohseoulhappy.com, and we'll work with you to make it right. Just make sure not to open the item, and we'll take care of the rest. We want to ensure you're completely satisfied with your purchase.

If you place a pre-order with us, don't worry! As long as you place your order 24 hours before the release date, you will be eligible to receive all the pre-order benefits. However, sometimes we may not receive all of the benefits from the manufacturer, so please check with us on Instagram before placing your order to make sure everything is in stock.

While posters may not be included with album purchases, we like to include some fun surprises in each order, like freebies, random photocard, plushies, candy, etc... to make your purchase even more special!

Our team will do our best to process your order as quickly as possible, usually within 1-2 business days. However, if your order includes any pre-order items, they will be shipped once they are all in stock. To ensure that you receive your entire order together, we cannot send partial orders. Keep this in mind when placing your order, and let us know if you have any questions or concerns.

We assure you that all of our products are 100% authentic and officially licensed. We make sure to only source our merchandise directly from South Korea, so you can trust that you're getting the real deal. Plus, we're always on the lookout for the latest and greatest in K-pop merchandise, so you'll always find something new and exciting in our store! So, you can shop with confidence with us.

Yes, our albums and merchandise are officially recognized and count towards charts like Hanteo and Gaon. We make sure to only stock authentic and official products from South Korea.

Although we're still a new shop, we're working hard to establish ourselves and become recognized in the industry. With the support of our community, we're confident that we'll be able to officially join the Hanteo family in the future. Currently, we're ensuring that all of our official merchandise is sourced directly from South Korea and counts towards the Hanteo, Gaon, and other charts. Keep an eye out for us as we grow and expand as a community!

We're constantly working to expand our selection of K-pop groups and merchandise. As we grow, we'll be adding even more options for you to choose from. If you have any suggestions or feedback, we'd love to hear from you! Let us know which groups and items you'd like to see in our store. We're always open to hearing from our community. 

Leave us with any suggestions or feedback here.

We're sorry, it looks like the promo code you're trying to use might have expired. Let us know if you need help with anything else.

We understand that it can be frustrating when a favorite item is out of stock. Restocking times can vary depending on the product, but we always do our best to bring new items back in as quickly as possible. Keep an eye on our Social media accounts (Instagram, Facebook page, etc...) for updates on restocking, and feel free to reach out to us if there's something specific you're looking for. We'll do our best to keep you in the loop!

All Orders are usually packaged and shipped out within 1 to 2 business days after we received an order (Excluding weekends).

*Please be advised that shipment processing times may be extended due to various factors, such as the current global situation, highly anticipated comebacks, multiple groups releasing new albums simultaneously, and an influx of orders, as well as shipment delays from Korea. If there is a significant delay in the shipment of your order, we will do our utmost to keep you informed via email or telephone. Rest assured that we are doing everything we can to ensure your orders are shipped as quickly as possible.

For pre-order items, we will begin processing and packaging the orders within 5 to 7 business days after the expected release date listed in the product description should there be any unforeseen delays.

*NOTE: If you pre-ordered more than one item (For example, you place an order with a preorder item with a regular item), your orders will be shipped together. Please wait until we receive all albums in stock before we send a final confirmation email with your tracking number.

We provide various options for delivering your purchases, through both USPS and UPS. The shipping method you select will depend on the product type and quantity.

For example, most products will have the option for Media Mail or Priority Mail shipping, Posters will be shipped via First Class, and light sticks via Priority Mail.

To ensure you get the most competitive rate, shipping charges will be calculated during checkout.

**Please note that there may be occasional delays in delivery. Additionally, delivery times may be affected during holidays.**

It's important to note that delivery times are separate from shipment times and should be used as an estimate only. The estimated delivery times provided are not guaranteed. Additionally, the delivery estimate will only begin once your order has been shipped. Also, please be informed that for Hawaii, Puerto Rico, Guam, US Virgin Islands, and Northern Mariana Islands, as per USPS, Media Mail will be shipped via ship and it can take more time than the estimated standards, due to variability in transportation schedules.

IN-STORE PICKUP - For customers who would like to place an order on our website and pick it up in-store, we offer "In-Store Pickup" as an option. Please note that orders placed with this option will be ready for pickup 1-3 days after the order has been placed. If the order includes pre-order items, it will be available for pickup 2-3 days after the expected release date, which is listed in the product description. We will notify you via text or email once your order is ready to be picked up. (NOT AVAILABLE UNTIL FURTHER NOTICE)

SIGNATURE CONFIRMATION - We also offer the option of "Signature Confirmation" with the above-listed shipping methods. This option is provided to reduce the risk of packages getting lost or stolen after delivery. Customers who choose this option must be present to receive the package and provide signature authorization upon delivery. If no one is available at the time of delivery, the package will be returned to the local postal office for pickup.

POSTERS - Unfolded posters are shipped in hard carrier tubes via USPS First Class Mail, and typically take 1-3 business days for delivery. If your order includes posters, they may be delivered on different dates than the rest of your order. If you've received only part of your order, please wait 5-7 business days for the remainder of your items to arrive. If you haven't received your order after that time, please don't hesitate to contact us and we'll do our best to assist you. Additionally, if you prefer, you can opt out of receiving the unfolded posters, we can fold them and include them in your original order.

OhSeoulHappy (www.ohseoulhappy.com) is not liable for any damages or accidents that may have been incurred while shipping or for any packages that have been delivered and scanned as such by USPS or UPS.

If you suspect that your package has been lost or stolen after it was delivered, please contact your local post office and see if they have the package for pickup. It is common for USPS to keep packages if they do not fit in the mailbox or if there is no secure location for delivery. We also suggest inquiring with your neighbors to see if they received the package. Unfortunately, we only have access to as much information as is available on the tracking page. The most we can do is file a case with your help by filing a claim with UPS or USPS. We apologize for any inconvenience caused by shipping issues.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

*NOTE:  Please be aware that for Media Mail orders shipped to Hawaii, Puerto Rico, and US Virgin Islands, tracking information may be delayed. According to USPS, Media Mail is transported by ship to these locations, and shipping times may exceed published service standards due to variable transportation schedules. It may take up to three to four weeks for Media Mail packages to be delivered to these areas. If you live in Hawaii and have chosen Media Mail as your shipping option, please keep in mind that tracking information may not be updated for up to 1-3 weeks while your package is in transit on the shipping vessels.

If you have mistakenly placed an order with an incorrect address, please contact us immediately at support@ohseoulhappy.com.
Unfortunately, we are unable to modify your order once it has been processed and fulfilled.

We cannot be held liable for orders that are returned due to incorrect shipping addresses or absent residents at the time of delivery. If the package was sent to the wrong address or the recipient was not present, any action (such as a refund, etc.) will only be taken once the original package has been confirmed and received by us.

*NOTE: To ensure your order is processed correctly, please double-check your information before submitting.

We currently offer shipping to the United States and Canada, and we are working to expand our international shipping options to other countries as soon as possible.

Please note that for orders shipped outside of the United States, the recipient may be subject to import taxes, customs duties, and fees levied by the destination country and/or the selected shipping courier. These additional charges for customs clearance are the responsibility of the customer and/or receiver.

*Additionally, customs clearance may cause delays beyond our delivery estimates and we kindly ask for our customer's understanding on this matter.

We're excited that you placed an order! Just a friendly reminder to hold tight for a bit as our team will send you a confirmation email once your order is ready for pick-up. It usually takes 1-3 business days for the email to be sent out unless your order contains any pre-order items. Please note, you can only pick up the full order. Can't wait to see you soon!

When you place an order, you'll receive a confirmation email once it's ready for pickup. Please wait for the email before coming to the store, and please let us know if someone else will be picking up your order on your behalf. Just make sure to include the first and last name, as well as the contact number of the person who will pick it up in the "Special Instructions for Seller" section on the cart page, or contact us after placing the order. And don't worry, we'll double-check everything with ID and order details before releasing the item(s) to ensure everything is correct!

We understand that things come up and plans change. That's why we'll hold on to your in-store pickup order for a total of 14 days after you receive an email notification that it's ready for you. If you haven't picked it up by then, we'll have to cancel the order and issue a full refund. But don't worry! If you need more time, just reach out to us and let us know. We'll do our best to make sure you can still get your hands on your items.

If your order contains any pre-order items, it won't be available for pickup until all items have been released.

We take great care in inspecting each item and packaging before shipment to ensure that there are no external damages. We also use various protective measures such as bubble wrap, cardboard boxes, and secure taping to minimize the risk of damage during transit. However, it is important to note that damages that occur during delivery are unpredictable and we cannot be held liable for them. Additionally, we are not responsible for packages once they have been delivered and scanned by the carrier.

Please note that some products may be manufactured in a way that makes them susceptible to minor damages, and that additional damage may occur during shipment from Korea to our facilities. Despite this, we will still perform a quality check and only ship items that are deemed fit for sale. However, we cannot be held responsible for minor scratches, bends, or other similar damages.

If you have any issues with your order, we ask that you contact us within 3 days of delivery. Once we are contacted, we will open a claim and respond to it within 24-48 hours. If we do not receive a response from you within 7 days, the claim will be considered void.

To file a claim for any package that has sustained major external damage during transit, it is important that all items received are kept unopened and in their original packaging. If the items have been opened, we will be unable to process the claim.

We take great care in inspecting each package before shipment to ensure that there are no external damages. However, as products are pre-sealed, it is not possible for us to inspect for any internal issues such as missing or duplicate photocards, polaroid pictures, bookmarks, etc. These types of issues are considered manufacturer's defects as we do not package these products ourselves. Although we are not liable for defects from the manufacturer, we will file a claim on behalf of the customer in cases where item(s) are missing. Please note that the filing and resolution of a claim may take between 2-4 weeks and filing a claim does not guarantee a replacement for the item.

To file a claim, we require customers to record themselves opening the entire package from start to finish. The footage should be unedited and include the following:

1. Showing both sides of the box
2. Tape on the package being cut open
3. Showing the Oh Seoul Happy sticker on packaging to indicate package is from Oh Seoul Happy
4. Item(s) being removed, plastic seal(s) being opened
5. Thorough inspection of the item(s) (album, DVD, season's greetings, etc.) in its entirety

Please understand that we want to help you as much as possible, if there is any uncertainty or confusion in the footage (unedited, unclear, rushed, etc.) it will be difficult for us to assist you further. But, don't worry if you find that an item is missing, just email us at support@ohseoulhappy.com with your order number and video file and we will do our best to help you out!

**Just a friendly reminder, please note that some albums, especially older ones, may not include a photocard. This could be because it was only included in the first press releases or because the photocard is no longer printed for that specific album.

We're sorry that you received the wrong item. We're here to help and make it right. Please reach out to us at support@ohseoulhappy.com within 3 days of the delivery date (as per the tracking number) and we'll respond to you within 24-48 hours. We'll be happy to open a claim for you, and we'll respond to your claim within 24-48 hours. If we don't hear back from you within 7 days, we'll consider the claim void.

We want to make sure you're happy with your purchase, so if you receive a package with incorrect items, external damage that occurred during transit, or external manufacturer defects, please let us know right away. To file a claim, it's important that all items received remain unopened and sealed in the original packaging. If the items have been opened, we may not be able to process the claim for you. But don't worry, just contact us and we'll do our best to make it right!

We want to make sure that your lightsticks are in perfect condition when they reach you, so before shipping them out, we thoroughly check to ensure that they are in good working condition and that there are no damages to the boxes. Additionally, we take extra precautions like using bubble wrap, cardboard boxes, and secure taping to make sure your order arrives in perfect condition. However, we understand that sometimes things happen during delivery that is out of our control.

If you experience any issues with your order, please let us know within 3 days of delivery and we'll be happy to open a claim for you. We'll respond to your claim within 24-48  hours. If we don't hear from you within 7 days, we'll consider the claim void.

We want to make sure that you're completely satisfied with your order, so if you experience any issues, please let us know within 3 days of delivery. You can reach out to us at support@ohseoulhappy.com and we'll do our best to get back to you within 24-48 hours. We'll be happy to open a claim for you and we'll respond to your claim within 7 days. If we don't hear back from you within 7 days, we'll consider the claim void.

We want to make sure you're happy with your purchase, so if you receive a package with incorrect items, external damage that occurred during transit, or external manufacturer defects, please let us know right away. To file a claim, it's important that all items received remain unopened and sealed in the original packaging. If the items have been opened, we may not be able to process the claim for you. But don't worry, just contact us and we'll do our best to make it right!

When you place an order with us, we offer a variety of payment options to make your shopping experience as convenient as possible. You can pay with credit and debit cards from major providers like Visa, Mastercard, American Express, and Discover Card. Contactless mobile payment options like Apple Pay and Google Pay are also available. 

I see a pending transaction on my account but my order didn't go through...

We're sorry to hear that you're having trouble placing your order. Sometimes when an order doesn't go through, you may still see a pending charge on your account. Don't worry though, this is just a temporary hold and the charge will be reversed and cleared within 2-3 business days. If the charge still appears after that, please reach out to us and we will investigate further for you at Support@ohseoulhappy.com

I'm having trouble with my card, it keeps giving me an error message when I try to make a purchase.

We understand that you're experiencing some trouble with your payment, it might be due to a mismatch in the address/zip code, or phone number between the billing information and your credit/debit card. Our payment system has strict security measures to protect against fraud, and sometimes that means that a transaction may be declined if the information provided doesn't match up. To fix this issue, please double-check that the billing information you provided during checkout matches the information on your credit/debit card.

If you're still having trouble with the checkout process, you can try using a different card or reach out to us for help. We'll do our best to assist you and make sure your purchase goes smoothly.

We understand that waiting for a refund can be frustrating. Rest assured that we process all refunds as quickly as possible. Typically, it takes 3-5 business days for the refunded amount to be credited back to the original form of payment, but it may take longer due to bank processing times or the method of payment used.

If you have any questions or concerns about the status of your refund, please don't hesitate to reach out to our customer service team at Support@ohseoulhappy.com

They'll be more than happy to provide you with updates and help you track the status of your refund.

We do accept prepaid gift cards as a form of payment, if an order is canceled, it may take longer for the refund to be credited back to the original payment method. We ask for your patience and understanding and kindly ask you to allow 3-14 business days for the charges to be reversed and cleared. If you still don't see the refund on your card after this period, please contact us, and we'll verify all attempted transactions with our payment processor.

When using a prepaid gift card at checkout, we recommend that you keep it until you receive your package(s). In case of any issues with your order, the transaction will be refunded to the original payment method. Unfortunately, once refunded we are unable to reverse the transaction.

Please also note that in the case of a lost or stolen prepaid card, it is the customer's responsibility to contact the card issuer to resolve the issue.

We understand that things don't always work out and we want to make sure you're happy with your purchase. If you're not completely satisfied, we're here to help you with an exchange or return. Let us know how we can assist you and we'll do our best to make it right.

For IN-STORE purchases, We're happy to process returns for item(s) purchased in-store, as long as they're still in their original condition, sealed, unopened, unworn, or unused, and in their original tags and/or packaging. To ensure a smooth return process, please bring your receipt with you when you return the item(s) within 7 days of purchase.

For IN-STORE pickup purchases, we're happy to offer returns as long as the item(s) are sealed, unopened, unworn, or unused, and in their original tags and/or packaging.

To process the return, you'll need to bring the item(s) in-store along with a photo ID, as well as the original order information (order number, name, address, and email) used to make the purchase. These returns need to be made within 7 days from the date of pickup in order for us to issue a full refund.

For returns on item(s) purchased ONLINE, make sure that the item(s) MUST be well packaged and returned in the same condition as when they were received with all inclusions. This means the items should be unopened, not worn or used, and properly wrapped for protection during shipment. Returns must be shipped within 7 days of the delivery date. If 7 days have gone by since the delivery date, unfortunately, we cannot offer a refund.

Once we receive and check the item(s) for any damages, allow us 5-7 business days to process your refund. Please keep in mind that the shipping costs you paid to have the item(s) delivered to you will not be included in the refund. All return shipping and insurance costs are the customer's responsibility.

*For pre-ordered item(s), we will only process a refund request if it is made within the pre-order time period. If the pre-order period has ended, we will be unable to process a refund request. 

To start an online return, you can contact us at Support@ohseoulhappy.com. If your return is accepted, we will send you instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted. Customers will be responsible for any shipping fee for returning or exchanging products due to a simple change of mind or accidental order.

You can always contact us for any return questions at Support@ohseoulhappy.com.

Damages and issues

We want you to be completely happy with your purchase, so please let us know if you receive a damaged or defective item, or if we've made a mistake with your order. We'll do our best to make it right.

Exceptions / Non-returnable items

Some items cannot be returned such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products).

ALL Sale items and gift cards are final sale. So we cannot accept returns for those items. However, if you have any problems, let us know and we'll do our best to help you out.

For IN-STORE purchases, item(s) can be exchanged as long as they're still in their original condition, sealed, unopened, unworn, or unused, and in their original tags and/or packaging. To ensure a smooth return process, please bring your receipt with you when you return the item(s) within 7 days of purchase.

For IN-STORE pickup purchases, item(s)  item(s) can be exchanged as long as they're still in their original condition, sealed, unopened, unworn, or unused, and in their original tags and/or packaging. To ensure a smooth return process, please bring your receipt with you when you return the item(s) within 7 days from the date of pickup.

We do not process exchanges for online purchases.

The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a new separate purchase for the new item(s).

We do not assume responsibility for any orders that are returned due to incorrect shipping information or an absence of the recipient at the time of delivery. In cases where the United States Postal Service (USPS) is unable to deliver a package due to an undeliverable or incorrect address, the package will be returned to our store. Similarly, in cases where the recipient is not present at the time of delivery, USPS will typically hold the package at the local post office for 14 days. If the package remains unclaimed during this time, it will also be returned to our store. It should be noted that orders that have been shipped but are being returned to the store for any reason cannot be re-shipped.

In the event that an order is returned to our store, the purchase amount will be refunded, with the exception of shipping charges. If a customer still wishes to receive the purchased item(s), they will need to place a new order on our website. We strongly advise customers to double-check the shipping address provided at the time of order placement to avoid any complications.

If you wish to cancel or modify your order after receiving a confirmation email, please contact us as soon as possible. We will make every effort to accommodate your request, however, changes may only be made to orders that have not yet begun processing.

To avoid cancellation and return fees, please ensure that your cart and shipping information is accurate before placing your order.

With our Seoul Coins program, you can earn coins with every purchase you make, whether it's online or in-store. As you accumulate coins, you can later use your Seoul Coins for some really cool rewards! It's a fun way to earn some perks just by shopping with us!

Absolutely! Our rewards program is free to join, all you have to do is sign up!

If you haven't already, make sure to sign up for an account with us! It's super easy, just go to the "Accounts" icon at the top of the website and register. We just need your first and last name, email address, and phone number. Having your phone number on file will come in handy if you ever buy anything in-store. And if you already have an account, make sure to sign in every time you visit our website or before making a purchase.

1. Signing up for an account.

2. Make purchases online or in-store.

3. Writing Product reviews.

4. Keep up with our social media accounts by following, liking, Tagging, and sharing our posts.

5. Subscribing to our newsletter.

Your account will automatically update with the earned points.

However, if you made a purchase without logging in and want to claim the points from that purchase, please reach out to us at Support@ohseoulhappy.com, we'll be happy to help you out.

When you've accumulated enough Seoul Coins, it's time to redeem them! You can use them as coupons on your next order(s) or exchange them for exclusive gifts, prizes, and more! (think hoodies, t-shirts, sweats, bags, tote bags, plushies, etc...). We're currently working on more exclusive reward options. In the meantime, take a look at our chart below to see how many points you'll need for each coupon.

Why rush? Your Seoul Coins won't expire, so you can collect and redeem them at your own pace. No need to worry about missing out on rewards. Happy collecting!

As a friendly reminder, our rewards program awards birthday points to members who have had an account with us for at least 45 days. If you're a new customer and haven't received your points, don't hesitate to reach out to our support team for assistance. We'll be more than happy to help!

Unfortunately, gift cards are not eligible for Seoul Coins.

Unfortunately, you will not be able to keep the points earned from the purchase once the item is returned. The points will be deducted from your account. We understand it's disappointing, but we hope you'll find something you love soon!

We're working hard to bring you the ability to use your in-store rewards points for online purchases as well. We'll keep you updated and let you know as soon as it's available. Thanks for your patience!

We're sorry, but only one discount code can be applied per checkout. But don't worry, you can always save the other discount code for your next purchase!

Don't hesitate to reach out to us, we'll be more than happy to help! Contact us here! 

We may occasionally update our Seoul Coin Rewards program to better serve our customers, but don't worry, we'll keep you in the loop. If you have any questions about these changes, feel free to reach out to us.

Privacy Statement

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At OhSeoulHappy, we know how important privacy is when it comes to buying and selling online. That's why we want to let you know that we take your privacy seriously and are dedicated to protecting it.

As a marketplace connecting buyers and sellers, we need to gather some personal information from our users in order to make buying and selling on our site possible. We may also use some of this information to better understand how our site is being used and to tailor our content to suit your preferences.

Take a moment to read through this policy to get a better understanding of how we handle your personal information while you enjoy all that our website has to offer. Just a heads up, we may update this policy from time to time, so make sure to check back periodically.

What personal information do we collect?

When you visit our website, we gather certain information about your device automatically, like your web browser, IP address, time zone, and the cookies installed on your device. We also collect information about the pages and products you view, the websites or search terms that led you to our site, and how you interact with our website. This information is referred to as "Device Information."

We use the following technologies to collect this Device Information:

• Cookies are small data files that are saved on your device or computer and often have an anonymous unique identifier. To learn more about cookies and how to disable them, you can visit http://www.allaboutcookies.org.
• Log files keep track of the actions happening on our website and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and timestamps.
• Web beacons, tags, and pixels are electronic files used to gather information about how you navigate and interact with our website.

When you make a purchase or try to make a purchase on our website, we also collect some personal information like your name, billing and shipping addresses, payment details (including credit card information), email address, and phone number, referred to as "Order Information".

When we refer to "Personal Information" in this policy, we're talking about both Device Information and Order Information.

How do we use your personal information?

We use the Order Information we collect primarily to process and fulfill your orders, including handling payments, arranging for shipping, and providing you with invoices and order confirmations. Additionally, we may use it to:

• Communicate with you;
• Monitor for potential risks or fraud; and
• Provide you with customized information and advertising about our products and services based on your preferences.
  

We also use the Device Information we collect to help detect potential fraud, specifically by looking at your IP address. Additionally, we use it to improve and optimize our website by gathering analytics on how customers interact with our site, as well as evaluating the success of our marketing and advertising campaigns.

Sharing your personal information

We may share your personal information with third-party service providers to assist us with the uses described above. For instance, we use Shopify to operate our online store, and you can find more information on how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how customers use our website, you can find more information on how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. And you always have the option to opt-out from Google Analytics through this link: https://tools.google.com/dlpage/gaoptout.

Additionally, we may share your personal information in order to comply with legal and regulatory requirements, to respond to legal requests like subpoenas and search warrants, or to protect our rights and those of others.

Behavioral advertising

As previously mentioned, we use your personal information to provide you with personalized advertising and marketing communications that we believe may be of interest to you. If you want to learn more about how targeted advertising works, you can check out the Network Advertising Initiative's educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You have the option to opt out of targeted advertising on these platforms:

• Facebook: https://www.facebook.com/settings/?tab=ads 
• Google: https://www.google.com/settings/ads/anonymous 
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/

Do Not Track

Please be aware that when your browser sends a "Do Not Track" signal, we do not change our website's data collection and usage practices in response.

Your Rights

As a resident of Europe, you have the right to access the personal information we have about you, as well as request for it to be corrected, updated, or deleted. To exercise this right, please reach out to us through the contact information provided.

It's important to note that we process your information to fulfill any contracts we may have with you (such as processing an order through our website) or to pursue our legitimate business interests as outlined above. Also, please be aware that your information may be transferred outside of Europe, including to Canada and the United States.

Do not sell my personal information

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt-out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications.

Data Retention

When you make an order through our website, we keep your Order Information on file unless you ask us to delete it.

How to opt-out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. In case we do, we will post the changes on this page, so you will always know what information we collect, how we use it, and under what circumstances we share it with others.

Tell us what you think | Contact us

If you have any questions or concerns about our privacy practices or wish to file a complaint, please contact us by email at support@ohseoulhappy.com or by mail at:

OhSeoulHappy

Attn: Privacy Compliance Officer

OhSeoulHappy, Charlotte NC, United States

Terms of Service 

Overview 

This website is run by OhSeoulHappy. On the site, we refer to ourselves as "we," "us," and "our." OhSeoulHappy provides this website, including all of its information, tools, and services to you, the user, as long as you accept all of the terms, conditions, policies, and notices mentioned here.

By accessing or using our website and/or making a purchase from us, you enter into a "Service" agreement with us and agree to abide by all terms and conditions ("Terms of Service" or "Terms") outlined in this agreement, as well as any additional terms and conditions that may be referenced or linked to within it. These Terms of Service apply to all users of the site, including but not limited to those who browse, sell, purchase, and contribute content to the website.

Make sure to go through our Terms of Service thoroughly before browsing or utilizing any part of our website. By using our website, you agree to abide by these Terms of Service. If for any reason you don't agree with all the terms and conditions outlined in this agreement, you won't be able to access our website or utilize any of our services. These terms are a binding offer, and by using our website, you are accepting them in full.

By using our website, you agree to the terms and conditions outlined in our Terms of Service, which may be updated from time to time. New features or tools added to our website will also be subject to these terms. It's your responsibility to check our Terms of Service page regularly for updates, and your continued use of the website following any updates means that you accept those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online store terms

By agreeing to these Terms of Service, you confirm that you are of legal age in your state or province of residence, or that if you are under legal age, you have obtained the consent of a parent or guardian. 

You also agree not to use our products for any illegal or unauthorized purposes, and to comply with all laws in your jurisdiction, including copyright laws. 

Additionally, you must not spread any viruses or harmful code through the use of the service. 

Any violations of these terms will result in the immediate termination of your access to our services.

Section 2 - General conditions

By agreeing to these Terms of Service, you are confirming that you are at least the legal age of majority or have obtained the consent of a parent or legal guardian, and promise not to use our products or services for any illegal or unauthorized purpose. 

You also agree not to transmit any harmful code or viruses and understand that any breach of these terms will result in the termination of your access to our services. 

Additionally, we reserve the right to refuse service to anyone at any time, and you agree not to reproduce, duplicate, or sell any part of our services without our express written consent. 

Lastly, note that the headings used in this agreement are for convenience only and will not affect the interpretation of the terms outlined.

Section 3 - Accuracy, completeness, and timeliness of information

We are not responsible for ensuring that the information on our website is accurate, complete, or current. The information provided on the site is for general reference only and should not be the sole basis for making decisions. It is the user's responsibility to consult with more reliable, accurate, and timely sources before making any decisions. Any use of the information on this site is at the user's own risk.

The website may contain historical information, which is not current and is provided for reference only. We have the right to make changes to the website at any time, but we are not required to update the information on it. Users are responsible for monitoring changes to the website.

Section 4 - Modifications to the service and prices

The prices for the products offered on our website may be subject to change without prior notice. 

We also reserve the right to make changes to the Service, or discontinue any part or all of it, without giving any notice. 

We shall not be held responsible for any modifications, price changes, suspension, or discontinuation of the Service, to you or any third party.

Section 5 - Products or Services (if applicable)

The website may offer certain products or services that are only available for purchase online. These products or services may have limited availability and can only be returned or exchanged according to our established return policy. 

The colors and images of our products that are presented on the website have been portrayed as accurately as possible, but we cannot guarantee that your computer monitor's display of any color will be completely accurate. 

We reserve the right to limit the sales of our products and services to certain individuals or regions, on a case-by-case basis. The quantities of any products or services offered on the website may also be limited. Descriptions and pricing of products and services are subject to change at any time without notice, at our discretion. We also reserve the right to discontinue any product or service at any time. Any offers for products or services on the website may be void in certain locations. 

We do not guarantee that the quality of any products, services, information, or other material obtained from the website will meet your expectations, or that any errors on the website will be corrected.

Section 6 - Accuracy of billing and account information

We reserve the right to decline any order placed with us. We may also limit or cancel the quantity purchased per individual, household, or per order at our discretion. This can include orders placed under the same customer account, using the same credit card, or orders placed to the same billing or shipping address. If we need to make changes or cancel an order, we will try to contact you by using the email and/or billing address and phone number provided at the time of the order. Additionally, we reserve the right to prohibit orders that we believe to be placed by dealers, resellers, or distributors.

It is your responsibility to provide accurate, complete, and current purchase and account information for all orders made on our website. You must also promptly update your account information, including your email address, credit card numbers, and expiration dates, to ensure that we can complete your transactions and contact you as needed.

For more information, please consult our Return Policy.

Section 7 - Option tools

We may provide you with access to third-party tools that we do not control or monitor. 

You acknowledge and agree that we provide access to these tools as-is and without any warranty or guarantee. 

You are solely responsible for your use of any optional third-party tools and we will not be held liable for any damages resulting from their use. Any use of additional tools offered through the site is at your own risk. 

New services and features that we may introduce in the future will also be subject to these Terms of Service.

Section 8 - Third-party links

By using our service, you may come across third-party content, products, or services. 

These may be linked from our website and may direct you to external websites not associated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party materials, and we do not endorse them. We will not be held liable for any damages or harm that may arise from using these third-party products, services, or websites. 

It is your responsibility to review the policies and practices of these third-party providers before engaging in any transactions with them, and any complaints or concerns should be directed towards them.

Section 9 - User comments, feedback, and other submissions

You agree that when you send certain specific submissions (for example free giveaway or contest entries) or creative ideas, suggestions, proposals, plans, or other materials to us, we may use, edit, publish, distribute, and otherwise exploit those comments in any way and without restriction. 

We do not have to maintain the confidentiality of any comments, pay compensation for them, or respond to them. We also reserve the right to remove any content that we determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable. 

You also agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. 

You accept full responsibility for the accuracy and legality of any comments you make and we take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, inaccuracies, and omissions

We do not guarantee that all information on our site or in the Service will be free of errors, inaccuracies, or omissions. We may correct any errors, inaccuracies or omissions and update information at any time without prior notice. This may include, but is not limited to product descriptions, pricing, promotions, shipping charges, transit times, and availability. 

We are not obliged to update or change any information unless required by law. It is not an indication that all information on the site or in the Service has been updated or modified when a specified update or refresh date is given.

Section 12 -  Prohibited uses

You are not allowed to use the website or its content for any illegal or prohibited purposes, such as soliciting others to participate in illegal activities, breaking international, federal, state, or local laws, infringing on the intellectual property rights of others, harassing or discriminating against others, providing false or misleading information, transmitting viruses or malicious code, tracking personal information of others, sending spam, or interfering with the website's security features. Any violation of these terms may result in the termination of your use of the website.

Section 13 - Disclaimer of warranties; Limitation of liability

OhSeoulHappy does not guarantee that using their service will be uninterrupted, timely, secure, or error-free. 

Also, the results obtained from using the service may not be reliable.

 The service may be removed or canceled at any time without notice and the use of the service is at the sole risk of the user. The service and all products and services provided are "as is" and "as available" without any representation, warranty, or condition. 

OhSeoulHappy, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors cannot be held liable for any injury, loss, claim, or damage arising from the use of the service or any products procured through it. This includes any indirect, incidental, punitive, special, or consequential damages, even if advised of the possibility. The liability of OhSeoulHappy will be limited to the maximum extent permitted by law in states that do not allow the exclusion or limitation of liability for consequential or incidental damages.

Section 14 - Indemnification

You will be responsible for covering any legal claims made against OhSeoulHappy and its partners, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees as a result of your violation of the terms of service or applicable laws. This includes paying any legal fees that may arise from such claims.

Section 15 - Severability

If any part of these Terms of Service is found to be invalid, illegal, or unenforceable, it will still be enforceable to the fullest extent allowed by law. However, the unenforceable part will be removed from the terms and it will not affect the validity and enforceability of the remaining provisions.

Section 16 - Termination

The agreements and responsibilities of both parties that have taken place before the ending date will still be in effect after the termination of this agreement. 

This agreement will remain active unless and until it is ended by either you or us. You can end the agreement by informing us that you no longer wish to use our service or by ceasing to use our website. 

If in our judgment, you fail to comply with any of the terms of this agreement, we reserve the right to terminate it at any time without notice, and you will be held responsible for any outstanding obligations until the date of termination, and/or may also deny you access to our services (or any part thereof).

Section 17 - Entire agreement

If we don't enforce any of the provisions in the Terms of Service, it doesn't mean that we are giving up the right to enforce them later.

These terms of service and any additional rules constitute the entire agreement between you and us and govern your use of the service, replacing any previous agreements or communications.

Any uncertainty in the interpretation of these terms will not be interpreted against the party who wrote them.

Section 18 - Governing Law

The laws of the United States will govern and interpret these Terms of Service and any additional agreements related to the provision of services by us to you.

Section 19 - Changes to terms of service

You can view the most recent version of the Terms of Service at any time on this page.

We reserve the right to make changes to these Terms of Service at any time, and these changes will be posted on our website. It is your responsibility to check our website for any updates or changes to the terms. By continuing to use our website or the Service, you are agreeing to the updated terms.

Section 20 - Contact information

Questions and concerns about the Terms of Service should be sent to us at support@ohseoulhappy.com.

At Oh Seoul Happy, our main goal is to bring happiness and joy to our community. We are committed to providing a welcoming and inclusive environment for all customers, both online and in person. To ensure a positive experience for everyone, we have established the following guidelines for handling political or controversial comments:

1. Neutrality: We maintain neutrality on political and controversial topics in all customer interactions. Our focus is on providing quality products/services to all our customers, regardless of their political beliefs or affiliations.

2. Respectful Dialogue: We welcome constructive dialogue and feedback from our customers, whether in-store, at pop-up events, or online. Comments that contribute to meaningful discussion in a respectful manner are encouraged. However, comments that are inflammatory, disrespectful, or offensive will not be tolerated.

3. Professional Conduct: Our staff members at Oh Seoul Happy are trained to handle sensitive topics professionally and impartially. They understand the importance of maintaining a positive brand image and engaging with customers respectfully, regardless of their personal opinions.

4. Response Protocol: When faced with a political or controversial comment, our staff will acknowledge it respectfully and redirect the conversation back to our products/services. They will refrain from expressing personal opinions or engaging in debates to maintain a neutral and inclusive atmosphere.

5. In-Store and Event Moderation: In-store and at pop-up events, our staff will monitor customer interactions to ensure a welcoming environment. Comments or behaviors that violate our community guidelines, including those that contain hate speech, discrimination, or personal attacks, will be addressed promptly and respectfully.

By adhering to these guidelines, we aim to create a supportive and inclusive atmosphere where all customers feel valued and respected, contributing to our mission of spreading happiness and joy in our community. Thank you for your cooperation in upholding our standards of professionalism and respect.